Service reliability assessment using failure mode and effect analysis (FMEA): survey and opportunity roadmap

Using Failure Mode Effect Analysis (FMEA) to Improve Service Quality Service Operations Management

Service companies must be able to face the challenge to offer error-free services to their customers. According to Service definition, the customer is always present during the processes and delivery of the service . If something goes wrong it will happen in the presence of the customer . This article shows the use of FMEA as a prevention tool in the services offered by a Medical Clinic restaur...

Security Application of Failure Mode and Effect Analysis (FMEA)

Increasingly complex systems lead to an interweaving of security, safety, availability and reliability concerns. Most dependability analysis techniques do not include security aspects. In order to include security, a holistic risk model for systems is needed. In our novel approach, the basic failure cause, failure mode and failure effect model known from FMEA is used as a template for a vulnera...

Service-Oriented FMEA and Grey Relational Analysis Based Approach to Service Reliability Assessment

Abstract Failure mode and effect analysis (FMEA) is a systematic approach for identifying potential failures before they occur, with the intent to minimize the risk associated with them. It has been widely used in the various manufacturing industries as a solution to reliability problems. As the importance of the service sector is increasing, however, it has been recently extended to some appli...

Failure Mode and Effects Analysis Using Data Envelopment Analysis

Optimisation of shock absorber process parameters using failure mode and effect analysis and genetic algorithm

The various process parameters affecting the quality characteristics of the shock absorber during the process were identified using the Ishikawa diagram and by failure mode and effect analysis. The identified process parameters are welding process parameters (squeeze, heat control, wheel speed, and air pressure), damper sealing process parameters (load, hydraulic pressure, air pressure, and ...